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We gladly accept returns as it is a fantastic opportunity for us to show you our honesty and transparency. We will also get your feedback to improve our products and services. We encourage you to return because your satisfaction and comfort is our utmost priority. We don’t want our customers to get even slightly dissatisfied, hence we advise you to go ahead and ask for refund/exchange.
Help us to know your needs better so that we can provide you with our best of products and services.
Returning with ROMAN LUXURA is as easy as ordering. you can email us at support@romanluxura.com or call / WhatsApp us at 8758642898 / 7990369322 and help us know your concern.
then You need to ship the parcel at our warehouse and don't worry we will bear return shipping charges. Indian warehouse address : 23, Ground Floor., Behind Patel Faliyu, Opp.kaushal school, Nana Varachha, Surta, Gujarat, India, Pincode - 395005
Make sure the garment is unused and in good state. You are required to return the main product ONLY.
REFUND
Once we receive return shipment, 100% refund will be initiated within 24 hours.
Once we receive the Return shipment, 100% refund will be initiated within 24 hours and you will receive it in your bank account/Credit card within 5 to 7 days (Timing Depends on your local bank). Refund is Possible Only after Parcel is dispatched, delivered and you have already Returned your original garments to any of our warehouse.
EXCHANGE
Once return shipment is picked up from your premises, we will dispatch your exchange shipment from our warehouse.
