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When you approach us for return, believe us we will be more than Happy to help you. Because it’s a Great opportunity for us to show you our honesty and transparency, isn’t it? We will also get your feedback to improve our product and services. When you don’t like something, we encourage you to return it. Because when you don’t return it then it is Lose-Lose Situation for both of us. You will lose your money and we will lose your trust, where trust is more precious than money. Rather we advise you to go ahead and ask for refund/exchange. When we give you free returns, we may lose some money, but it’s totally ok. Because we will earn your precious trust.
Help us to earn more precious thing in our business, which is your trust, not money.
Returning with Roman Luxura is even easier than ordering one. You can email us at support@romanluxura.com or call / Whatsapp us at +91 9909833051 and tell us what's going on. We will confirm the Refund/Exchange.
then You need to ship the parcel at your our Roman Luxura warehouse and you need to bear return shipping charges.
Refunds (if applicable)
Once we receive the Return shipment, 100% refund will be initiated within 24 hours and you will receive it in your Paypal-id/ bank account/ Credit card within 5 to 7 days (Timing Depends on your local bank). Refund is Possible Only after Parcel is dispatched, delivered and you have already Returned your original garments to any of our warehouse.
Exchanges (if applicable)
Once we Receive the Return request, we will dispatch your exchange shipment 24 - 48 hours from our warehouse.
Exchange Your Standard size Garment with custom size Garment: If our standard sizes doesn’t fit you and you want Custom fit garment in exchange, then put your best fit garment with your Roman Luxura garment in your return shipment and send it to our indian warehouse address. We will construct your garment from the scratch according to your measurement and deliver it to you in 10 to 15 days. We will save your measurements for your future orders also.
In one order Refund/Exchange is possible for one time Only.
No-04, 3rd Floor Ambika Industries, Saroli, Surat, Gujarat, India - 395010
FOR CUSTOM GARMENTS
We want to provide every customer a great experience. However, it is not very sustainable for us to offer returns and exchanges for a custom Garment as it is already manufactured according to your specifications and can’t be sold to anyone else. We will gladly replace items if they are defective or damaged. If you discover a manufacturing defect with a product you bought from our store, please send us an email at support@romanluxura.com from the email you placed the order with. We also provide Free Alteration for 15 days, starting from the day you received your order.
